Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly: name, email, phone number, delivery address, and payment details. We also collect usage data such as device information, IP address, and browsing activity on our platform to improve our services.
2. How We Use Your Information
We use your information to: process transactions and manage escrow, facilitate deliveries and track parcels, communicate order updates and support, verify identity for security purposes, improve our platform and services, and comply with legal obligations.
3. Information Sharing
We share your information only when necessary: with sellers/buyers to complete transactions (name and delivery details), with payment processors (PayChangu) to process payments, with logistics partners for parcel delivery, and with law enforcement when required by law. We never sell your personal data to third parties.
4. Data Security
We implement appropriate security measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and access controls. Payment information is processed by our payment partner and is not stored on our servers.
5. Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and associated data, opt out of marketing communications, and download a copy of your data. Contact us at info@enyasa.com to exercise these rights.
6. Cookies & Tracking
We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how users interact with our platform. You can manage cookie preferences in your browser settings.
7. Data Retention
We retain your account data for as long as your account is active. Transaction records are kept for a minimum of 7 years for legal and accounting purposes. You may request account deletion at any time, after which non-essential data will be removed within 30 days.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of the platform after changes are posted constitutes acceptance.
9. Contact
For privacy-related questions or requests, contact us at info@enyasa.com or visit any E-Nyasa branch.